Detailed Overview
Collaborates with the clinical care team to facilitate excellent patient care and communication. Manages both clinic duties and patient portal communications. Committed to privacy and security of PHI. Effectively communicates and collaborates with providers for efficient and consistent patient care. Committed to FEMM’s Mission: “
This position reports to the Senior Medical Assistant and Clinical Liaison Manager.
Primary Responsibilities
- Coordinates virtual patient appointments, including visit prep, check-in and check-out.
- Clinical tasks may include taking patient medical histories, recording patient vital signs and
updating patient medication records, obtaining and reporting patient lab results. - Administrative responsibilities may include scheduling appointments, answering phone calls,
calling in prescription refills, and documenting client information such as forms, charts, records, and other related information, as required. - Facilitates communication between patients and providers via patient portal messaging.
- Performs other related duties as assigned.
Additional responsibilities:
- Provides coverage for other MA’s as needed.
- Annual In-Person Clinic (2 days) with optional educational opportunity at Medical Management
Master class (3 days) in Columbus, OH; Travel expenses covered
Qualifications
- Certified FEMM teacher, preferred
- Medical Assistant certification, preferred but not required
- Recent related clinical experience in primary care, outpatient clinic care, and/or acute
care or an equivalent combination of education, training and experience.
Skills and Abilities
- Strong verbal and written communication skills
- Superior customer service skills
- A high level of professionalism and punctuality
- Adherence to scope of practice for medical assistant
- Ability to effectively problem solve, manage and prioritize patient caseloads
- Understanding of HIPAA regulations related to patient privacy
- Strong computer literacy and proficiency with telehealth platforms
This is a remote position that requires access to a personal computer with speaker/camera capabilities, dual screen monitor, private work environment necessary for taking HIPAA compliant video calls.
Now accepting rolling applications. Please apply by sending a cover letter and resume to ecosgray[at]femmhealth.org.
